Maynard Protocol Systems
Subscription and Cancellation Policy
Recurring billing, pilot conversion, cancellation, payment failure, and service access terms.
Effective July 14, 2026Recurring subscriptions
Monthly and annual plans renew automatically using the payment method maintained with Stripe until canceled. The price, billing interval, included processing allowance, and account limits are displayed before checkout.
Implementation
Implementation for the Evaluation + Scenario Builder package and the Individual package is a one-time $99 fee billed only when needed. Standard institutional implementation is $750 and is billed separately from monthly institutional subscriptions. The final institutional quote may vary based on onboarding, configuration, migration, training, integration, and customization requirements. Limited-scope institutional implementations may be privately quoted from a $299 minimum. The standard $750 implementation is included with qualifying annual institutional agreements and permanently waived for institutions that begin through the 60-day pilot unless a separate written agreement covers expanded professional services.
60-day pilot
The 60-day pilot includes the stated pilot allowance and account limits for a one-time pilot charge. The setup and customization fee is permanently waived for pilot participants, including if the pilot later converts to monthly service. Unless canceled before the conversion date, the subscription automatically continues as Monthly Tier 1 at the price displayed during checkout. Customers should review the Stripe Customer Portal for the current conversion and renewal information.
Cancellation
Authorized administrators may cancel through Manage Subscription in the application. Cancellation is scheduled for the end of the current paid period unless a written agreement states otherwise. Service remains available through the applicable paid period, subject to these Terms.
Refunds and plan changes
Payments are generally non-refundable once a billing period or pilot begins, except where required by law, duplicated in error, or otherwise agreed in writing. Plan changes, credits, or exceptions must be confirmed in writing. Customers should contact Support promptly regarding suspected billing errors.
Failed payments and grace
If a recurring payment fails, the platform may provide a seven-day service grace period while the payment method is corrected. Certain paid features may be restricted after grace expires. Successful payment restores eligible service automatically.
Custom agreements
Custom pricing, allowances, terms, account limits, and setup-fee exceptions are governed by the applicable written agreement and may differ from public plans.
Taxes and price changes
Applicable taxes may be collected by the payment processor. Future price changes will be communicated as required and will not alter an already-paid period unless agreed.
Billing support
Use the application's Stripe Customer Portal to update payment methods, review invoices, or cancel. For unresolved issues, use the Support page.